Here are some of the most common concerns our customers have before making a purchase.
If you have any further questions, please send them to customer_service@yeoreo.com.
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- Account & Membership
- Payment & Billing
- Order Management
- Shipping & Delivery
- Returns & Refunds
- Sizing & Product Info
- Promotions & Coupons
Account & Membership
Q: “ How do I register and become a member? ?”
Click the user avatar in the top right corner of the website. Enter your email address, fill in the required information, and set your password.You can also sign in directly using your Shop account.
Q: “ Can I update the information after registering? ”
Yes. You can update your personal information at any time on the account page.
Q: “ Is my information secure? ?”
Yes. We use industry-standard security measures to protect all customer information.
Q: “ What should I do if I forgot my password? ”
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Q: “ Do I need an account to place an order? ”
No. You can place an order as a guest.However, creating a free account allows you to track orders easily and receive the latest promotions.
Q: “ How can I join the Affiliate program? ”
To become a YEOREO affiliate and earn 15–20% commission, please register through the link below: https://https://uk.yeoreo.com/pages/affiliate
Q: “ How can I collaborate with YEOREO? ”
For any influencer collaboration, please refer to our program below: https://uk.yeoreo.com/pages/influence
Payment & Billing
Q: “ What payment methods do you accept? ”
We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Diners Club, Discover, Google Pay, Paypal, JCB, American Express.
Q: “ Why was my payment declined? ”
It may be due to bank verification issues, insufficient funds, or network errors. Try another payment method or contact your bank.
Q: “ Is my payment information secure? ”
Yes. All payments are processed through secure, encrypted systems.
Q: “Can I turn on/off some blocks on the page?”
Will I be charged a customs tax?
Order Management
Q: “ How can I find my order information? ”
Log in to your account or review your order confirmation email as well.
Q: “ How to find my purchase history? ”
Log in to your account or check your previous confirmation email.
Q: “ How do I place an order? ”
Choose your item, select size/color, add it to the cart, and follow the checkout steps. You’ll receive an order confirmation email once completed.
Q: “ Can I modify or cancel my order after placing it? ”
You can modify or cancel your order before shipping out. Once the order is processed or shipped, we can no longer make changes.
Q: “ Do you accept custom orders? ”
Currently, we aren’t able to accommodate custom orders. However, if you’re looking for something specific, feel free to ask—we may be able to recommend a similar style.
Shipping & Delivery
Q: “ When will my order ship? ”
Orders are usually dispatched as soon as possible. During holiday seasons or peak periods, shipping may be slightly delayed.For more details, please visit our Shipping & Delivery page.
Q: “ What shipping methods do you offer? ”
We offer standard and express shipping. Available methods will appear at checkout depending on your region.
Q: “ How long does shipping take? ”
Standard shipping usually takes 7–15 business days. Times may vary during holidays or peak seasons.
Q: “ I haven't received the order, even though the tracking shows it has been delivered. Why？”
The logistics provider may update the tracking information earlier; please wait patiently for 24 hours or check the mailbox, front bush, yard, or any possible place, or check with the family member or neighbour who might keep it for you. Meanwhile, feel free to contact us if you need any further assistance.
Q: “ Do you provide tracking numbers? ”
Yes. Once your order ships, you’ll receive a tracking number via email.
Q: “ Why isn’t my tracking information updating? ”
Tracking may take 24–72 hours to update once shipped out. International orders may have delays due to customs or logistics partners.
Q: “ Where can we ship to? ”
We deliver to most countries worldwide.
Q: “ How to track my order? ”
Check the account or tracking confirmation email, or contact us for tracking updates.
Q: “ Why was my order shipped separately? ”
Orders may be shipped in multiple packages due to different warehouses or inventory availability.”
Q: “ If my order is delayed, what should I do? ”
Orders may be delayed due to delivery capacity at the destination, but feel free to contact us for more details.
Returns & Refunds
Q: “ What is your return policy? ”
We accept returns within 30 days of receiving your order, as long as the item is unused, unwashed, and in its original condition: https://uk.yeoreo.com/pages/return-exchanges
Q: “ Are the promotional items eligible for return? ”
The products in the clearance and blind box series are non-refundable and non-exchangeable unless there is a quality issue.
Q: “ How do I start a return or exchange? ”
Contact our customer support with your order number, and we’ll guide you through the process.
Q: “ Do you offer free returns? ”
Customer is responsible for the return shipping fees due to the non-quality issue. And there is no return. Meanwhile, there is no specific or required logistics brand required; you can choose it yourself. Please check our return policy for detailed information.
Q: “ How long does it take to get a refund? ”
Refunds are usually processed within 5 business days after we receive and inspect the returned item.
Q: “ What if I received a damaged or wrong item? ”
Please contact customer service, and we will take care of the issue for you.
Q: “ What should I do if my package is missing an item? ”
Please kindly check the order details to see whether the order is split shipped, or contact customer service for further assistance.
Sizing & Product Info
Q: “ When will you be restocking the item that I want? ”
Please contact customer service for more details.
Q: “ How do I choose the right size? ”
We recommend checking the size chart on each product page and comparing it with your body measurements. If you’re between two sizes, choose the larger one for a more comfortable fit. Feel free to contact us with your height/weight for personalized advice.
Q: “ Do your sizes run true to size? ”
Most of our items are true to size, but some styles may have different fits. Please refer to the size chart and product notes for specific guidance.
Q: “ How can I measure myself correctly? ”
Use a cloth measuring tape and measure bust/chest, waist, and hips according to our size guide. If you don’t have a tape, use a string and measure it against a ruler.
Q: “ Will the product look exactly like the photos? ”
Yes, all photos represent the actual products. However, slight color differences may occur due to lighting or screen settings.
Promotions & Coupons
Q: “ Is there any promotion? ”
We launch different promotions at different times or seasons. Subscribe to emails or follow our social media for any latest updates.
Q: “ How do I use coupons/codes? ”
Apply in the box while checking out.
Q: “ Can I use multiple coupon codes once? ”
Our policy only allows one code per order. You might save the code for the next purchase as long as it has not expired.
Q: “ Why is my code not working? ”
Ensure conditions for the code are met, or contact us.
